MyStake Privacy Policy

At MyStake, we are fully committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access or use our services at mystake.com. By registering an account and using our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully before using MyStake casino online.

1. Who We Are

We operate under the name MyStake and are owned by GTW B.V., incorporated under the laws of Curaçao (Company Number 165433). Our payment agent is CYGTW LTD (company number HE 462903), with its registered office at Poreias, 2 3011, Limassol, Cyprus. We hold a valid gaming licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115. If you have any privacy-related enquiries, you may contact us at support@mystake.email or reach our compliance team at compliance@mystake.email.

2. Information We Collect

When you create a MyStake login, use our services, or contact our support team, we may collect the following categories of personal data:

2.1 Information You Provide Directly

Full name, date of birth, and gender
Email address, phone number, and residential address
Username and password used for your My Stake login
Payment details, including card numbers, e-wallet accounts, or cryptocurrency wallet addresses
Identity documents submitted for KYC verification (e.g. passport, national ID, proof of address)
Communications you send us via live chat, email, or our on-site contact form

2.2 Information We Collect Automatically

IP address, browser type, device type, and operating system
Cookies and similar tracking technologies (see our Cookie section below)
Pages visited, time spent on our platform, and interaction data
Transaction history, including deposits, withdrawals, and bonus activity
Geolocation data used to verify you are not accessing from a restricted country

3. How We Use Your Information

We use the personal data we collect for the following purposes:

To verify your identity and maintain your My Stake casino account securely
To process deposits and withdrawals using methods such as Visa, Mastercard, Neteller, Skrill, and cryptocurrencies
To comply with our legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) requirements
To deliver bonuses, promotional offers, and loyalty programme benefits through our Galaxy VIP system
To provide 24/7 customer support via live chat and email
To detect and prevent fraud, abuse, or any breach of our Terms and Conditions
To send you relevant communications, including updates to our policies and promotional information (where you have given consent)
To improve our platform, games, and overall user experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil our obligations under your registration agreement with us
Legal compliance: We are required by law to collect and retain certain data, particularly for AML and fraud prevention purposes
Legitimate interests: We process data to operate our business, improve our services, and protect the security of our platform
Consent: Where you have given us explicit consent to process your data for marketing or optional communications

5. Cookies and Tracking Technologies

At MyStake, we use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and serve relevant content. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential cookies: Necessary for our platform to function, including maintaining your My Stake casino login session
Analytical cookies: Help us understand how users interact with our site, allowing us to improve navigation and content
Marketing cookies: Used to deliver relevant promotions, including MyStake bonus code offers and personalised campaigns
Preference cookies: Remember your settings such as language and currency preferences

You may manage or disable cookies through your browser settings. However, please note that disabling essential cookies may affect your ability to use certain features of our site, including the login to My Stake casino functionality.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with:

Payment processors and financial institutions to complete transactions
Identity verification and KYC service providers
Game providers such as Pragmatic Play, NetEnt, Evolution, and others, where technically necessary
Regulatory bodies and law enforcement agencies, when required by law
Our affiliate partners, in anonymised or aggregated form only

All third parties we work with are required to handle your data securely and in accordance with applicable data protection regulations.

7. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, as required by our regulatory obligations. Where you have given consent to receive marketing communications, we will retain relevant data until you withdraw that consent. Transaction records and KYC documents may be retained for longer periods where required by applicable law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct any inaccurate or incomplete data
Right to erasure: In certain circumstances, you may request that we delete your personal data
Right to restrict processing: You may ask us to limit how we use your data in specific situations
Right to data portability: You may request your data in a structured, machine-readable format
Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@mystake.email. We will respond to your request within 30 days.

9. Security Measures

We take the security of your personal data seriously. Our MyStake casino platform employs industry-standard encryption technologies, including SSL (Secure Socket Layer) protocols, to protect data transmitted between your device and our servers. We also implement access controls, firewalls, and regular security audits to safeguard your information against unauthorised access, loss, or disclosure.

10. Restricted Countries and Compliance

Our services are not available to residents of certain jurisdictions, including the United States, the Netherlands, Lithuania, Georgia, and other restricted territories. We use geolocation and identity verification tools to enforce these restrictions. If you attempt to access our services from a restricted country, we may suspend or close your account and retain your data only as required by applicable law.

11. Children's Privacy

Our services are strictly intended for adults aged 18 or over (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a person under the legal age has registered an account, we will immediately close that account and delete all associated data. If you suspect underage use, please contact us at support@mystake.email.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Continued use of MyStake casino after any changes constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please do not hesitate to reach out to us:

General support: support@mystake.email
Compliance and complaints: compliance@mystake.email
Affiliates: affiliate@mystake.email
Live chat: Available 24/7 directly on our website

We are committed to resolving any privacy concerns promptly and transparently. At MyStake, your trust is our priority, and we continuously work to maintain the highest standards of data protection across all aspects of our platform.

Content updated: July 13, 2026