MyStake Casino Terms and Conditions

Welcome to MyStake Casino. By accessing or using our platform at mystake.com, you agree to be bound by the following terms and conditions. Please read this document carefully before registering an account or placing any bets. These terms govern the relationship between you and us — GTW B.V., incorporated under the laws of Curaçao (Company Number 165433), with our payment agent CYGTW LTD (company number HE 462903), registered in Limassol, Cyprus. If you do not accept these terms, you must not use our services.

1. About Us and Licensing

At MyStake, we operate under a licence issued by the Curaçao Gaming Authority (CGA), licence number OGL/2024/250/0115, in accordance with the National Ordinance on Offshore Games of Hazard (NOOGH). We have been providing online casino and sports betting services since 2019, serving players across multiple international markets. Our MyStake Casino platform is available in multiple languages, including English, Russian, Spanish, German, French, Italian, Portuguese, and more.

2. Eligibility and Account Registration

2.1 Who Can Register

To use our services at MyStake Casino, you must meet the following requirements:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must not reside in a restricted country, including Aruba, Bonaire, Curaçao, Lithuania, the Netherlands, Georgia, Saba, St Maarten, the United States and its dependencies, or any FATF-blacklisted territory.
Residents of the Russian Federation and Belarus are not permitted to hold accounts with us, in accordance with applicable sanctions.
You must provide accurate, complete, and up-to-date personal information during registration.
You must not hold more than one active account on our platform at any time.

2.2 MyStake Login and Account Security

When you complete your MyStake login, you are solely responsible for maintaining the confidentiality of your account credentials. We strongly recommend using a strong, unique password and never sharing your login details with any third party. If you suspect unauthorised access to your account, please contact us immediately at support@mystake.email. We reserve the right to suspend any account where we detect suspicious activity or a potential breach of these terms.

3. Deposits, Withdrawals, and Payment Methods

3.1 Deposits

At MyStake Casino, we accept a wide range of deposit methods to suit different player preferences. These include Visa, Mastercard, Neteller, Skrill, Paysafecard, AstroPay, PayOp, and a variety of cryptocurrencies including BTC, ETH, LTC, XRP, BCH, USDT, XMR, and DASH. We support deposits in EUR, USD, GBP, AUD, CAD, and BRL. The minimum deposit is €20 or its equivalent, which also qualifies you for our welcome bonus. We do not accept third-party deposits — funds must come from an account in your own name.

3.2 Withdrawals

Our MyStake Casino withdrawal process is subject to the following limits and conditions:

Maximum withdrawal: €7,500 per week and €15,000 per month (or equivalent).
Winnings exceeding €15,000 from a single event will be paid in monthly instalments of up to €15,000.
The maximum win limit is €100,000 per single bet or spin; progressive jackpot wins are paid in full.
Bank transfer payouts are processed within 3 banking days; USD payouts are not available via bank transfer.
Crypto and e-wallet withdrawals are typically processed faster than bank transfers.
We may place a hold on withdrawals pending KYC identity verification or investigation of potential terms violations.

4. Bonuses, Promotions, and MyStake Promo Codes

4.1 Welcome Package

We offer new players at My Stake Casino a generous welcome package spread across your first three deposits: 150% up to €/$750 on your first deposit, 100% up to €/$500 on your second, and 50% up to €/$250 on your third — totalling 300% up to €/$1,500. A minimum deposit of €/$20 is required for each instalment. All casino welcome bonus funds carry a 30x wagering requirement (deposit plus bonus), a maximum bet of €/$5 per spin, and must be used within 30 days. The welcome bonus applies to Casino Slots only.

4.2 Additional Promotions

Here at MyStake, we regularly offer a range of ongoing promotions, including:

170% Crypto Deposit Bonus up to €1,000 for players using cryptocurrency.
Welcome Sports Bonus: 120% up to €600 for sports betting enthusiasts.
50% Weekend Casino Reload Bonus.
First Week's Cashback up to €300, available within 7 days of registration.
10% Loyalty Deposit Bonus and 10% Crypto Cashback.
35% Sport Reload Bonus and 3+1 Freebet offer.
Slot of the Week with 2x loyalty stars, FreeBet and FreeSpin promotions.
Social media giveaways, Bet Builder, tournaments, and seasonal promotions.

Any MyStake promo code or MyStake bonus code must be entered at the time of deposit to be valid. No-deposit free spins or free bets are capped at a maximum payout of €/$100. We reserve the right to modify or withdraw any promotion at our discretion, with reasonable notice where possible.

5. Galaxy VIP Loyalty Program

At My Stake, we reward our most dedicated players through the Galaxy VIP Loyalty System, which features 10 levels ranging from Pluto to Sun. You earn STARS for every dollar wagered — 0.01 STARS per $1 on slots and mini games, and 0.03 STARS per $1 on sports betting. STARS can be exchanged in the Galaxy Marketplace or used on the Lucky Wheel. Weekly cashback ranges from 5% to 13% depending on your level, and from Level 7 onwards, cashback is entirely wager-free. A personal VIP Manager is assigned from Level 5. Please note that Live Casino, Spribe, and Inout bets are excluded from STARS accumulation.

6. Responsible Gambling

We at MyStake Casino are committed to promoting safe and responsible gambling. We provide a range of tools to help you stay in control, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you believe you may have a gambling problem, we encourage you to contact our support team or reach out to an independent organisation such as GamCare or Gamblers Anonymous. Our responsible gambling tools are available in your account settings and can be activated at any time.

7. Game Fairness and Software

Our My Stake platform hosts games from leading software providers, including Pragmatic Play, NetEnt, Play'n GO, BGaming, Playson, Hacksaw Gaming, Evolution, Wazdan, Endorphina, and many more. We offer slots, live casino tables, game shows, table games, sports betting, virtual sports, e-sports, racing, mini games, originals, and Megaways titles. All games use certified Random Number Generators (RNGs) to ensure fair outcomes. NetEnt games are additionally restricted in the USA, Curaçao, the Netherlands, and blacklisted territories.

8. Know Your Customer (KYC) and Verification

We are required by our licence and applicable anti-money laundering regulations to verify the identity of all players. You may be asked to provide a valid government-issued photo ID, proof of address, and proof of payment method. We may request these documents at any time, particularly before processing your first withdrawal. Failure to provide satisfactory documentation may result in your withdrawal being delayed or your account being suspended.

9. Limitation of Liability

We provide our services on an "as is" basis and, while we strive to maintain uninterrupted access to MyStake Casino, we cannot guarantee that our platform will be free from errors, interruptions, or technical failures. We shall not be liable for any loss or damage arising from your use of our website, including losses resulting from technical malfunctions, delays in payment processing, or third-party software issues, except where such losses are directly caused by our negligence.

10. Amendments to These Terms

We reserve the right to update or amend these terms and conditions at any time. Where changes are material, we will notify you via email or through a notice on our website. Continued use of My Stake Casino following notification of any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

11. Contact Us

If you have any questions about these terms, or if you wish to raise a complaint, please contact our support team. We provide 24/7 live chat support and can also be reached by email. For general support, write to us at support@mystake.email. For compliance or complaints, contact compliance@mystake.email. For affiliate enquiries, reach us at affiliate@mystake.email. We are committed to responding to all queries promptly and professionally.

Content updated: July 13, 2026