Responsible Gaming at MyStake Online Casino

At MyStake Casino, we are deeply committed to promoting safe and responsible gambling practices across all our platforms. We believe that gaming should always remain an enjoyable, entertaining experience — never a source of financial hardship or personal distress. Here at MyStake, we have developed a comprehensive responsible gaming framework that empowers our players with the tools, resources, and knowledge they need to stay in control. Whether you access our services via desktop or mobile, our commitment to player protection remains constant and unwavering.

Our Commitment to Player Protection

We recognise that gambling, while entertaining for the majority of our players, can become problematic for some individuals. At MyStake Online Casino, we take this responsibility seriously and have implemented a range of preventive measures to identify and support those who may be experiencing gambling-related difficulties. Our team monitors account behaviour and we are always ready to assist players who reach out for help through our 24/7 live chat or via email at support@mystake.email.

We operate under the Curaçao Gaming Authority (CGA) licence number OGL/2024/250/0115, and our responsible gaming policies are fully aligned with the regulatory standards required by our licensing authority. As GTW B.V., incorporated under the laws of Curaçao, we hold ourselves accountable not only to regulators but to the players who trust us with their gaming experience.

Recognising Problem Gambling

We encourage every player on our MyStake platform to regularly assess their own gambling habits. Problem gambling can develop gradually, and awareness is the first step toward addressing it. We want you to consider whether any of the following signs apply to your behaviour:

Spending more money or time gambling than you originally intended
Gambling with money set aside for essential expenses such as rent or food
Feeling anxious, irritable, or restless when not gambling
Chasing losses by placing further bets to recover money already lost
Hiding your gambling habits from family members or close friends
Borrowing money or selling possessions to fund gambling activity
Neglecting work, family, or social responsibilities due to gambling
Repeatedly attempting to cut back on gambling without success

If you identify with one or more of the above, we strongly encourage you to make use of the responsible gaming tools available through your MyStake account or to seek support from one of the independent organisations listed below.

Responsible Gaming Tools We Provide

Here at MyStake Online Casino, we provide a range of practical tools designed to help our players manage their gaming activity effectively. These tools are available directly through your account settings and can be activated at any time.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits to help control how much money you spend on our platform. Once a limit is set, it takes effect immediately. Any request to increase a limit will be subject to a cooling-off period before the change is applied.

Loss Limits

Our MyStake platform also enables you to define the maximum amount you are willing to lose within a specific period. This prevents uncontrolled spending during a session and encourages mindful play.

Session Time Limits

We offer session time reminders and limits so that you are always aware of how long you have been playing. Regular breaks are an important part of responsible gambling, and we actively support this habit.

Reality Checks

At MyStake Online Casino, our reality check feature sends you periodic notifications during your gaming session, displaying how much time has passed and your current net gaming balance. This helps you maintain perspective and make informed decisions.

Self-Exclusion

If you feel that you need a more significant break from gambling, we offer a self-exclusion option. You can request temporary exclusion for a set period or permanent closure of your account. To initiate self-exclusion, please contact our support team via live chat or email at compliance@mystake.email. Once activated, we will ensure that promotional communications are suspended and your access to the platform is restricted for the duration of your exclusion period.

Account Cooling-Off Period

For players who need a short break without committing to full self-exclusion, we offer a cooling-off period option. During this time, your account will be temporarily suspended, giving you the space to reassess your gambling habits without permanently closing your account.

Protecting Minors

We are absolutely committed to preventing underage gambling. Our MyStake casino services are strictly intended for individuals aged 18 and over. We conduct thorough identity verification (KYC) checks on all accounts, and we reserve the right to request identity documents at any stage of your relationship with us. Creating an account with false information regarding your age is a serious violation of our Terms and Conditions.

We also encourage parents and guardians to make use of third-party parental control software to prevent minors from accessing online gambling platforms, including our own. Tools such as Net Nanny, Qustodio, and Cybersitter can be effective in blocking access to gambling-related content.

Keeping Gambling Fun and Safe

We want every player at MyStake Online Casino to approach gambling as a form of entertainment rather than a way to generate income. We recommend the following guidelines to help keep your gaming experience positive:

Always set a budget before you start playing and stick to it
Never gamble with money you cannot afford to lose
Take regular breaks and avoid long, uninterrupted gaming sessions
Do not gamble when you are feeling stressed, upset, or under the influence of alcohol
Treat any winnings as a bonus, not as expected income
Be aware of the odds — all casino games are designed with a house edge
Use the tools available in your account to set limits before you begin

New players are also welcome to explore our MyStake Casino bonus offers, which come with clear terms to help you play within your means from the very start.

External Support Organisations

Here at MyStake, we believe that professional support is always available and there is no shame in seeking it. If you or someone you know is struggling with gambling-related issues, we encourage reaching out to the following independent organisations:

GamCare — www.gamcare.org.uk — Offers free counselling and a 24-hour helpline
Gamblers Anonymous — www.gamblersanonymous.org — A peer-support community for people with gambling problems
BeGambleAware — www.begambleaware.org — Provides information, advice, and support resources
Gambling Therapy — www.gamblingtherapy.org — Free global service offering online support in multiple languages
Gordon Moody — www.gordonmoody.org.uk — Specialist residential treatment for those severely affected by gambling

Contact Us About Responsible Gaming

Our dedicated support team is available 24 hours a day, 7 days a week to help with any responsible gaming concerns. Whether you need assistance setting limits, initiating a self-exclusion request, or simply want to discuss your options, we are here to help. You can reach us via:

Live Chat: Available around the clock directly on our platform
Email: support@mystake.email (general support)
Compliance Email: compliance@mystake.email (for self-exclusion and formal complaints)

At MyStake Online Casino, we are proud to provide an environment where entertainment is balanced with safety. Our responsible gaming policies are regularly reviewed and updated to ensure we continue meeting the highest standards of player protection. We are committed to being a gaming operator that our players can trust — today, tomorrow, and always. To get started safely, complete your MyStake Casino registration and set your personal limits right from the beginning.

Content updated: July 13, 2026